Job Title: Human Resources, Employee Services Generalist
Location: King of Prussia, PA
Compensation: $45.00/hr
Details:
The world’s largest streaming entertainment service is coming to King of Prussia in it’s fist brick and mortar experiential offering and we need you!
About Talent Integration:
The Talent Integration team was created to understand, support, and advocate for our new lines of business, and to partner with the broader Talent team across all regions to integrate them into a single, scalable ecosystem for all employees. The team's role encompasses scaling the global talent organization, enabling HR partners to focus on strategic initiatives, by fostering an empowering culture, driving operational excellence, and ensuring a proactive approach to meeting employee needs with a culture of continuous improvement.
As part of our team, this person will help support operational duties that will provide a seamless experience for our physical locations. This requires close collaboration & partnership with the HR Manager (on location), Payroll, Finance, and the central Talent Operations team.
In this role you will be:
- Be Immaculate with the Details - You understand the value of the details and move through the talent workflow with attention and thoroughness.
- Be a Critical Thinker - You quickly and accurately identify roadblocks, rally the resources, provide options to our partners and execute.
- Be a Collaborator - You quickly respond to new information (shifts in pace, volume, structure, and strategy), reprioritize effectively without compromising on quality.
- Be an Expert Communicator - You communicate the right information to the right people at the right time.
- Be a Facilitator - You are attentive and hospitable. As a front-facing member of our operations team, you are able to provide person-to-person interaction; know and understand the value of people over process.
Job Description:
- You will be responsible for the delivery of service in key moments in the employee’s lifecycle; from pre-hire to alumni stage as the front line of support for HR Managers located on-site.
- To ensure a successful launch and simplify operations in an ambiguous space, you will be a consistent, direct partner supporting needs that would be covered by multiple roles in Streaming (i.e. ES Gen, TAOC, GTOC Specialist).
- You will provide in-depth analysis or industry specialization for complex or escalated HR inquiries, concerns, and cases.
- Collaborate closely with the Lead Generalist, our Regional Talent Operations (RTO), Global Talent Operations Centers (GTOC), and Talent Acquisition Operations Coordinators (TAOCs) to support the employee lifecycle.
- Design, build, and stabilize new process frameworks, assessing their suitability for transition of bodies of work to our RTO, GTOC, and TAOC partners.
- Update and create Work Instructions and Job Aids.
- Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition and leadership) to enhance knowledge management and process improvement across service delivery centers.
- Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
- Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
- Take an active role in compliance initiatives, adapting to varying compliance requirements across regions.
- Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
- Support administrative and ad-hoc duties as needed.
- We are looking for someone who:
- Is highly efficient and has strong attention to detail; possesses excellent organizational, multi-tasking, and time management skills.
- Ability to influence and drive projects through a complex and agile environment.
- Proficient in knowledge management, creating user-friendly work instructions, and educating others on processes.
- Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.
- Is comfortable working both independently and collaboratively in a fast-paced, rapidly evolving, project-oriented environment.
- Is resourceful; willing to take the initiative to seek internal and external resources when problem-solving.
- Has a data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies.
- Has a strong understanding of employment and labor laws, balancing compliance with flexibility and efficiency.
- Is flexible and willing to work across multiple time zones, sometimes outside of the conventional workday.
Qualifications:
- Must have 3-4+ years of experience in HR Operations, HR Shared Services, HRBP, or similar HR core roles.
- Bachelor's degree in HR, Business, or related field (or equivalent work experience).
- Proven track record of successfully managing complex processes, projects, and initiatives.
- Experience utilizing a ticketing system (i.e. ZenDesk).
- Strong grasp of employment laws and regulations.
- Understanding of data analysis tools and techniques.
- Exceptional communication and interpersonal skills.
- Exceptional presentation and product delivery skills (PowerPoints, process maps, infographics).
- Retail experience is a plus.
- Relevant HR certifications are a plus.
- Project Management certifications are a plus.
