The
Lease Return Associate ensures lease accounts are closed precisely and on time by verifying return details, coordinating vehicle inspections, and staying in touch with customers, dealerships, and internal teams.
Responsibilities
- Communicate with customers, dealerships, and vendors to confirm vehicle locations and arrange returns.
- Schedule and track vehicle inspections to ensure they are completed on time and meet lease return requirements.
- Keep account records current and monitor inspection progress, abandoned vehicles, and account status.
- Prepare reports and share updates on any outstanding inspections.
- Complete general administrative tasks such as data entry and document processing.
Qualifications
- High school diploma or equivalent; some college coursework is a plus.
- Experience in customer service, administrative work, or the automotive/leasing industry is helpful.
- Solid communication skills to work well with different teams and customers.
- Organized and detail-oriented, with the ability to manage scheduling and track progress.
- Comfortable using Microsoft Office and other software for data entry and reporting.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
