Billing Administrative Assistant

Full-time • Escondido, CA, US • 3w ago

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Billing Administrative Assistant provides organization and clerical support to Neighborhood Healthcare’s Billing Department, in order to maintain effective business office operations. This position involves various functions that ensure phone calls, records, accounts, and payments for services rendered are well managed. This is a hybrid position.

Responsibilities

Assistance with development of provider and billing department training materials.
Answering phones, responding to patient requests or transferring to the necessary billing team
Assist with compliance analyst audit research.
Attend billing and PM system workshops as required.
Attend staff meetings and organization in-services as required.
Assist with mail distribution, scanning, printing of primary and secondary claims, and obtaining voicemail from calls made to the department
Accurate logging of payments received from patients while maintaining current records and balances.
Complete credit card report
Post patient payments
Refunds to patients and health plans
Monitor the Billing Ticketing Portal
Review and process all NHC Pace claims
Ensure all claims meet proper billing guidelines obtaining authorization
Provide updates on any billing concerns along with any pending payment status
Monitor and follow up on all claims to ensure we receive payments
Keep self and others informed of departmental activities, deadlines, and promote mission and goals.
Help patients understand billing and charges for which they are responsible.
Other duties as assigned.

Qualifications

Education/Experience

High school/GED required
One year of general clerical experience preferred
Medical billing experience preferred
Experience working in healthcare and/or FQHC community clinic is preferred

Additional Qualifications(Knowledge, Skills And Abilities)

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $22.88-$28.36 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.