Job Summary: As a valued team member, you will continue to excel in leasing apartments, providing exceptional customer service, and ensuring a positive experience for all residents. Your strong communication skills, attention to detail, and collaborative spirit are essential to our success.
Key Responsibilities
Leasing and Marketing:
- Conduct property tours for prospective residents, showcasing available units and community amenities.
- Follow up on leads and inquiries, providing detailed information about the property and leasing process.
- Assist in developing and implementing marketing strategies to attract new residents.
- Maintain an updated knowledge of market conditions and competitor properties.
Resident Relations
- Build and maintain positive relationships with current and prospective residents.
- Address resident concerns and requests promptly and professionally.
- Coordinate and participate in resident events and activities to foster a sense of community.
Administrative Duties
- Prepare and process lease agreements, ensuring compliance with property standards and regulations.
- Conduct background checks, credit checks, and other screenings for prospective residents.
- Collect rent payments, security deposits, and application fees.
- Submit complete applications for management approval.
- Maintain accurate records of leasing activities and resident interactions.
Team Collaboration
- Work closely with the property management and maintenance teams to ensure smooth operations.
- Communicate resident feedback and maintenance issues to the appropriate team members.
- Conduct regular maintenance status meetings to review ongoing and upcoming maintenance tasks.
- Collaborate with management on potential property improvements and enhancements.
- Participate in regular team meetings and training sessions.
- Adapt to support necessary tasks as requested within your abilities as designated by the company.
Performance Metrics
Leasing Performance:
- Number of leads generated and followed up.
- Conversion rate of leads to signed leases.
- Occupancy rate of the property.
- Average time taken to lease a unit.
- Resident retention rate.
Resident Satisfaction
- Number of resident complaints resolved within a specified timeframe.
- Participation rate in resident events and activities.
Administrative Efficiency
- Accuracy and timeliness of lease processing.
- Collection rate of rent payments and fees.
- Compliance with fair housing laws and property regulations.
Skills
- Strong interpersonal skills, conflict resolution abilities, and effective communication.
- Proficient in utilizing property management software and relevant technologies.
- Knowledgeable about fair housing laws and regulations.
- Capable of working flexible hours, including weekends and holidays.
- Detail-oriented with strong organizational skills.
- Able to manage multiple tasks and prioritize effectively.
- Skilled in problem-solving and addressing resident concerns professionally.
