We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. We offers a comprehensive benefits package that may include:• Medical, Dental, Vision Care and Wellness Programs• 401(k) Plan with Matching Contributions• Paid Time Off and Company Holidays• Career Growth Opportunities and Tuition Reimbursement
Responsibilities
- Answer inbound calls as well as assist customers who have specific requests/inquiries.
- Capturing information and entering data into a computer in a timely manner.
- Operate our customer service database and read relevant call-handling instructions.
- Relay messages and route calls to the appropriate resources.
- Follow up on the calls of the client with clerical duties as well as liaising with other departments.
- Dedicate your work time to providing personalized customer service at the highest level.
Skills/Knowledge:
- Previous call center experience preferred.
- Previous customer service experience.
- Utilities customer service experience preferred.
- Medical office setting customer service experience preferred.
Requirements:• Education:• High School Diploma or GED Equivalent.• Ability to pass a criminal background check.• Competencies:• Reliable internet connection and attendance.• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.• Basic computer navigation skills.• Quick and correct typing - ability to create grammatically correct responses without spelling errors.• Positive attitude and a passion for learning.
