Job description
Looking to launch or further your career in commercial real estate? At RE Logix, Inc. serving El Camino Hospital, a close-knit real estate firm with over 34 years of industry expertise, we provide a supportive environment where you can grow and thrive. We offer hands-on training and the opportunity to work alongside experienced professionals in a friendly, cozy setting. If you're organized, motivated, and eager to learn with great customer service skills, we’d love to have you join our team and become an integral part of our success story.
Compensation – Hourly + Bonus DOE
We offer a benefits package including medical, dental, vision, and a retirement plan for the employee.
PRIMARY RESPONSIBILITIES INCLUDES:
- Assist with the management of multiple medical office buildings.
- Support day-to-day operations to property managers.
- Provide front facing support to tenants as their first point of contact.
- Respond to tenant requests and work orders, and dispatch appropriate internal departments or 3rd party vendors as needed. Follow up on all service orders to ensure high tenant satisfaction.
- Assist with tenant move-in and move-out process, e.g. signage updates, key requests, or access to work order system.
- Assist with routine property inspections and promptly attend to necessary repairs and maintenance.
- Generate and process service contracts, purchase orders, and work authorizations.
- Generate and track tenant billable requests, ensuring appropriate approvals have been approved prior to processing.
- Maintain certificate of insurances for vendors and tenants to ensure compliance.
- Assist with accounts receivables for tenants and update delinquency notes.
- Process Accounts Payable for the office properties and work closely with Accounting department to ensure timely payments.
- Maintain property database, including building information, and tenant and vendor contact list.
- Assist with rent adjustments and tenant charge-backs, print and email rent statements.
- Ensure all property files are prepared and maintained in an orderly and logical manner (hard and electronic files).
- Draft and send tenant communications through tenant portal.
- Provide office administrative support as needed.
- Assist with special projects/assignments as needed.
OTHER SKILLS:
- Customer Service Skills - Ability to establish and maintain effective tenant relationships and deliver customer-centric solutions.
- Organizational Skills - Time management and prioritization.
- Communication Skills - Excellent verbal and written communication, active listening, and customer service skills for handling inquiries.
- Technical Proficiency - Familiarity with office software like Microsoft Office Suite (Word, PowerPoint) with strong Excel skills and Outlook, and experience with Yardi preferred.
- Attention to Detail
- Problem-Solving Skills - Ability to handle unexpected issues with minimal guidance, creativity in finding solutions to operational challenges, and flexibility to adapt to changing priorities and tasks.
- Interpersonal Skills - Team collaboration and interpersonal understanding, building good relationships with tenants and vendors, and ability to work with diverse personalities and across departments.
- Resourcefulness and Proactivity - Anticipating the needs of the tenants and team members, ability to adapt to shifting priorities, proactively managing tasks without waiting for direction, and ability to foresee and prevent potential issues (Be proactive, not reactive).
- Basic Accounting Knowledge (optional but beneficial) - Familiarity with accounts receivables and payables, and budgeting.
EXPERIENCE:
- High school diploma/GED equivalent with 2+ years of relevant experience in commercial real estate industry or 4+ years in administrative support experience.
- Medical Office Building experience a plus.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
