Dispatcher

Full-time • Denver, CO, US • 5d ago

Blue Sky is a fourth-generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations. We back our team with a generous benefits package, career development opportunities and several other rewards. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.

We are seeking a highly organized and customer-focused Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely and efficient dispatch of repair and Service jobs. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities:

Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level
Monitor and adjust daily schedules to accommodate emergency service requests or cancellations
Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow
Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service Titan
Prioritize service requests and optimize technician routes for efficiency
Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner
Assist with billing preparation and service documentation when needed
Collaborate with the Service Manager to identify operational improvements and scheduling solutions

Requirements

High school diploma or equivalent required; additional education in related fields is a plus
Previous experience as a dispatcher or in a customer service role, preferably in the home services industry
Strong organizational skills and ability to work under pressure
Excellent verbal and written communication skills
Proficient in Microsoft Office and experience with dispatch and ServiceTitan
Ability to multi-task, think critically, and resolve scheduling conflicts efficiently

Work Environment: