Job Description
Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Leasing Manager, you will serve as the primary point of contact for both prospective and current residents, fostering a welcoming and professional community atmosphere. This role is ideal for individuals who are passionate about customer service, excel at building relationships, and thrive in a dynamic, people-focused environment. If you are seeking an opportunity to contribute to a growing organization while enhancing the resident experience, we encourage you to apply.
About Arcan Capital
Founded in 2016, Arcan Capital is a rapidly growing company specializing in the acquisition and management of apartment properties across the Southeastern United States. With a team of over 80 employees—and plans to expand this year—you will be an integral part of our success, ensuring a seamless leasing experience and contributing to our engaging company culture.
At Arcan Capital, we believe in fostering a collaborative, engaging, and service-driven culture. We are dedicated to providing outstanding living experiences for our residents while supporting the professional growth of our employees.
Job Summary
As a Leasing Manager, you will be the first point of contact for prospective residents and will be responsible for guiding them through the leasing process, from initial inquiry to move-in. You’ll handle inquiries, assist with leasing processes, and work closely with leasing teams to ensure smooth day-to-day operations. Lead, mentor, and manage a high-performing team, including leasing, focused on customer service while ensuring engagement and minimizing turnover. Your ability to build rapport, communicate effectively, and create a positive first impression will be essential to achieving leasing goals and maintaining strong resident satisfaction. A strong background is leasing will be fundamental in exceeding in this position.
Key Responsibilities
- Engage with prospective residents by providing property tours, answering inquiries, and promoting community amenities
- Drive occupancy goals by effectively communicating the benefits of Arcan Capital’s apartment homes and guiding prospects through the application process
- Assist with leasing operations, including processing applications, conducting background checks, and preparing lease agreements
- Ensure move-in readiness by coordinating apartment inspections and ensuring all necessary preparations are complete
- Provide exceptional customer service by addressing resident concerns, handling lease renewals, and fostering a welcoming environment
- Manage leasing-related administrative tasks, including maintaining accurate resident records
- Respond promptly to inquiries via phone, email, and in-person interactions, always ensuring a professional and friendly approach
- Maintain knowledge of market trends and competitor properties to effectively position Arcan Capital’s communities
- Support community events and resident engagement initiatives to enhance the living experience
- Adapt to company growth and operational changes, demonstrating flexibility in a dynamic environment
Qualifications & Skills
- Customer service-oriented mindset with a passion for helping people
- Excellent communication, problem-solving, and interpersonal skills
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational and time management skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Team player with a positive, professional attitude and a commitment to excellence
- Willingness to work a flexible schedule, including weekends and holidays, as needed
Education & Experience (Preferred But Not Required)
- Prior experience in customer service, leasing, hospitality, or administrative support. Ability to handle confidential information with professionalism and discretion
- High school diploma or equivalent required
Why Join Arcan Capital?
Supportive and people-focused culture—We believe in fostering long-term relationships with our employees and residents.
Opportunities for growth—We invest in our team members and offer career development opportunities.
Competitive compensation & benefits, including medical, dental, vision, two weeks paid vacation,5 days of PTO/Sick leave, matching 401k program and more!
If you’re ready to bring your customer service expertise and people skills to a dynamic real estate environment, we encourage you to apply today!
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