DIPTYQUE- The Maison of Artistic Luxury has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are looking for a detail-oriented and proactive Customer Service Intern to support our Customer Service team.
Job Summary
This is a non-customer-facing role focused on the operational and backend functions that keep our service running smoothly. You’ll gain hands-on experience with e-commerce operations, customer support tools, and performance reporting.
Responsibilities
- Help track and report on customer service KPI’s such as sales performance, advisor metrics, and response times
- Process returns and exchanges for online orders, ensuring timely and accurate resolution
- Work on ad hoc projects, including conducting market research to identify trends, best practices, and areas for improvement
- Assist with shipping customer samples and replacement parts
- Provide administrative and operational support, including creating return labels, replacement orders and other administrative tasks as needed
- Collaborate with eCommerce, CRM, and Retail teams to share insights, improve customer experiences, and resolve inquiries
- Help identify and implement solutions to improve customer service workflows and enhance the overall customer journey
Skills & Attributes
- Willingness/ability to learn new tasks quickly with careful attention to detail
- Customer-centric and passionate about improving the customer experience
- Strong verbal and written communication skills
- Proactive self-starter/solution oriented
- Analytical mindset with an interest in market research and data analysis
- Interest & experience in luxury space
- Proficient in MS Excel, PowerPoint, and Word
- Experience with CRM platforms (Zendesk, Salesforce, Kustomer) a plus
Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.
