Summary & Objectives
At Coastline Equity, Assistant Property Managers play a pivotal role in delivering exceptional service by proactively managing daily operations and addressing tenant, vendor, and client needs. This role requires a problem-solver with a growth mindset, who thrives on turning challenges into opportunities and excels at managing never-ending to-do lists with focus and prioritization. You will partner closely with Senior Property Managers to ensure properties are compliant, well-maintained, and efficiently operated, ultimately contributing to tenant satisfaction and property performance.
Key Responsibilities & Functions
Customer Service & Communication
- Maintain a customer-first attitude in all interactions
- Address tenant needs, ensure clear communication, and provide excellent service
- Respond to emergency calls and manage after-hours on-call duties
Property & Maintenance Management
- Collaborate with Property Managers to ensure timely property management
- Bid for repairs and maintenance, manage work orders, and schedule follow-ups
- Conduct move-in/move-out inspections and ensure property safety
Tenant & Rent Management
- Follow up on rent collections and handle delinquency calls
- Enforce rental agreement terms and manage related proceedings
Recordkeeping & Documentation
- Maintain accurate property files in AppFolio, including tenant and vendor communications
- Submit timely paperwork, invoices, and keep an organized key tracking system
Technology & Efficiency Improvement
- Use property management software for task management and productivity
- Continuously improve workflows to enhance efficiency and exceed expectations
Collaboration & Compliance
- Foster collaborative relationships with teams and departments
- Ensure compliance with safety regulations and maintain organized workspaces
Requirements
- Previous experience in customer service, trades, or construction is a plus.
- Trainable and eager to grow with the company.
- Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first.
- Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement.
- Tech-Savvy: Comfortable using technology, including property management software, to streamline tasks.
- Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment.
Pay Rate
Between $18 - $20 hourly
Benefits
- Paid Time Off
- Medical, dental, and vision insurance
- 401(k) plan
- Training & Development
