The Guardian Angel Senior Services is looking for the Scheduling coordinator to support our In-home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. Also, it includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred!
Submit your resume now for consideration or give our office a call at 508-635-8037
Responsibilities
- Schedule caregivers with clients and communicate changes and updates to all necessary parties
- Collect and input pertinent client information in order to most efficiently match and deploy caregivers
- Enter new Clients in Generations as needed
- Provide assistance to team members as needed and respond urgently to last minute call outs
- Coordinate communication with caregivers among team members
- Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules
- Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
- Act as liaison between clients, direct care workers and management
- Manage and grow assigned Client Accounts and participate in Quality Improvement
- Work with management to ensure compliance with all company policies and procedures
- Problem solving and direct escalated issues to management
- To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties
- Maintain and update employee attendance records as needed
- Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager
- Participate in On-call rotation
- Cover shifts with clients when needed
- Double check schedule accuracy for payroll and billing by deadlines
- Perform other related duties as assigned
Job Requirements
- Strong analytical, detail-orientation, organizational, and problem-solving skills
- Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task
- Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
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