About Our Client
Our Client, a well-established, Washington, DC area based, vertically integrated investment & development firm seeks a talented Regional Manager of Residential Operations to join the organization. For over 90 years, our Client has been a leader in commercial real estate, successfully completing over $4 billion in real property transactions, $2.2 billion of tax credit transactions and today manages nearly 5 million SF. The company’s core assets consist of office, hotel and multifamily properties within the Mid-Atlantic and Mid-West regions. Our Client’s dynamic and stored history is characterized by adaptability and a keen sense of industry’s direction. Anticipating market changes has been a mainstay of the company’s success since its inception. With a very active pipeline of residential investment, redevelopment/development opportunities in difference phases of execution, it is an exciting time to join this team.
Position Overview
Reporting to the Director of Residential Operations & based in Cincinnati, this individual will be responsible for execution and implementation of our Client’s residential strategy for the Ohio portfolio. By integrating the division’s initiatives and programs within the organization’s overall strategic plan, this individual will lead a best-in-class process in managing internal & external stakeholder relationships to executive leasing strategies, capital improvement plans, along with operational efficiencies to drive sales, profitability, and ultimately tenant/resident satisfaction and retention.
Key Responsibilities
- Oversee the leasing, marketing, and operations of the organization’s residential portfolio.
- Develop best-in-class operations plans, policies, and procedures and provide leadership and direction to ensure the long-term impact, sustainability, and future growth of the Ohio portfolio
- Stay abreast of residential/multifamily market conditions and trends and provide company leadership with informative asset/portfolio performance reports, as necessary, in order to ensure succession integration of residential strategy.
- Provide leadership and guidance to property management team/staff to ensure property goals and key performance indicators are met.
- Review and approve annual operating budgets/forecasts and marketing plans. Interpret, prepare, and convey all operational and financial data to senior leadership team.
- Ensure that staff have the skills needed to provide high-quality services to residents and that they also receive regular training and growth opportunities. Ensure the highest quality of services are delivered to residents while continually evolving programs to meet changing needs.
- Regularly present at portfolio assets to examine, discuss, and resolve issues regarding occupancy, marketing, maintenance, curb appeal, accounting, staffing, and/or other issues, as necessary.
- Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures. Ensure compliance.
Key Qualifications
- Undergraduate degree. Minimum of 5-7 years of residential operations experience within sophisticated, residential management companies and/or diversified commercial real estate investment/development firms.
- Prior experience with overseeing the successful execution of lease up and stabilized multifamily assets/projects
- Proven managerial experience having overseen/led multiple teams, staff and properties. Ability to mentor, train, and develop staff/team members while promoting a positive environment centered around professional growth.
- Strong financial acumen with the ability to interpret/communicate strategic planning, budgets, reports, data/metrics with internal/external team/partners.
- Excellent problem-solving orientation and the ability to identify and execute strategic solutions.
- Excellent communication skills, both oral and written, with the ability to interact with a variety of people and experience levels.
- Very strong project/time management skills – ability to juggle a diverse workload.
- Proficient in Yardi, CRM, Revenue IQ/ AIRM, Microsoft Office Products