About the Role
Omega Home & Auto Care is looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers and service providers, handling a wide range of inquiries with professionalism, accuracy, and care. You will play a key role in delivering a positive customer experience by managing communications, resolving issues, and supporting essential administrative processes. This role is based in Greater St. Louis or can be remote.
About Our Company
Omega Home & Auto Care delivers industry-leading vehicle service contracts and home warranty solutions that protect what matters most—your car, your home, and your peace of mind. From major mechanical failures to essential home systems, our plans cover repairs, provide financial security, and include valuable benefits like roadside assistance, rental car reimbursement, and trip interruption protection—so you can keep moving forward with confidence. For nearly 20 years, we’ve built a reputation for reliable, transparent, and comprehensive coverage that customers can trust. As part of the Ensurety Ventures family, Omega is backed by industry-leading expertise, strong financial security, and a commitment to customer-first service.
Key Responsibilities
- Serve as the primary liaison between customers, service providers, and internal departments.
- Handle customer inquiries related to billing, account information, claims, contract status, and cancellations.
- Resolve customer complaints and service issues with professionalism and urgency.
- Manage and respond to administrative emails within a 24-hour window; make updates in CRM systems as needed.
- Process provider payments, reimbursements, and claim postings accurately.
- Perform contract follow-ups and maintain up-to-date customer records.
- Support daily operations by assisting representatives across various departments.
Qualifications
- Minimum of 1 year in a customer service or client support role
- Strong customer service skills and phone etiquette
- Familiarity with administrative workflows
- Ability to multi-task, prioritize tasks, and manage time efficiently
- Excellent verbal and written communication skills
- High school diploma or equivalent
Preferred Skills
- Proficiency in Microsoft Excel, Word, and Outlook
- Familiarity with CRM platforms
- Prior experience in sales or a people-oriented environment
- Strong problem-solving and critical thinking skills
- Exceptional attention to detail and adaptability in a fast-paced setting
What We Offer
- Competitive base salary with performance-based incentives
- Comprehensive benefits package including health, dental, and vision insurance
- 401K Retirement Plan After 1st year
- Paid Holidays & Floating Holidays
- Career growth opportunities in a fast-paced and expanding industry
- Ongoing training and development to enhance customer service skills
- A collaborative and supportive team environment
If you're a dedicated customer service professional with a passion for helping others and a desire to grow in a supportive, fast-paced environment—we’d love to hear from you!
