Company Background:
For 50 years Fine Science Tools has been one of the leading distributors of precision surgical and microsurgical instruments, as well as laboratory accessories with offices in Foster City (USA), Heidelberg (Germany), and Kowloon (Hong Kong). Fine Science Tools is a worldwide family-owned business with customers and distributors around the globe. The US office serves customers in the Americas and Canada. The office in Germany serves customers all over Europe and the Hong Kong offices serves countries in Asia. Our customer base is comprised of university biomedical research facilities, medical technology device companies, and biotech institutions with a variety of focuses and concentrations contributing to breakthroughs in science, we look forward to exploring and growing in other sectors in the near future. Fine Science Tools is known for Quality, Selection, and Satisfaction!
To continue operating at our high-quality standards, and due to our continuous expansion and growth of our business, we are seeking a candidate who is eager to learn, contribute to our vision, and ready to join a cutting-edge supplier of surgical instruments to the biomedical research community.
The Position:
Schedule: Monday through Friday, 8:00am to 5:00pm (40 hours/week)
Employment: Non-exempt Hourly (30-min or 1-hour Lunch)
Start date: As soon as possible
Location: Foster City, CA
Vacation: 15 days per year
Company Benefits: Medical, Dental, Vision, Life, 401K
Duties/Responsibilities:
- Process, input, and maintain customer Purchase Orders and Quotation Requests
- Assists with processing and troubleshooting e-commerce orders and web-based support tickets and requests
- General Info Account Inquiries - provides timely responses to customer requests/needs, inquiries, and concerns.
- Phone management – answer phone, maintenance of company voicemail
- Maintain customer records and files (Sales Orders/Delivery Notes)
- Adhere to company RMA policy and documentation of customer identified issues troubleshoot and solution focused mindset
- Active follow-up calls for open orders or quotations
- Assist in updating and maintaining CRM data
- Accurately pick, pack and ship customer orders
- Keep track of stock levels, conduct inventory counts, assist in stocking of stockroom materials, maintain organization for an efficient workflow
- Assist in receiving incoming shipments, check quality, and restocking inventory
- Open to other tasks and duties
We are excited about you because you…
- Are self-motivated, naturally positive
- Take a proactive approach to your work
- Are open to intercultural experiences
- Take your work, but not yourself, seriously—and maintain a good sense of humor about both
- Are enthusiastic to learn, support and contribute
- Take the initiative to learn and ability to work independently
- Are a team player
- Demonstrates critical thinking, communication, and relationship-building skills
- Are action oriented and focused on solutions and results with a flexible and resourceful approach
- Have an honest, authentic spirit that makes working together a real pleasure
You will love working at FST because...
- We are leaders - Leadership is not limited to our management team. It's something everyone at FST embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company, and our industry is what we do - on every project, every day.
- We are learners – We are not afraid to dig in and uncover the truth, even if it might be frightening or inconvenient. Everyone here is continuously learning on the job, no matter how long we have been in our individual roles.
- We are customer-obsessed – One of our missions is to grow, maintain and engage our customers and as well meet new customers along the way. We are committed to our customers, colleagues, business partners, vendors, and all who directly work with us in supplying our quality products.
- We are a fun group – We treat each other like family and are supportive of one another.
Qualifications:
- Excellent customer service skills
- Excellent written and verbal communication skills
- Database entry/management experience plus but not required.
- Strong computer skills
- Experience working with SAP (ERP software) a plus but not required
- Proficiency in working with Microsoft Office software is required
- Ability to speak a second language is a plus
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
