About the Opportunity

This is an opportunity for a Real Estate Operations Manager to be the driving force behind our client’s team, with efficiency, organization, and growth. As the team lead’s right-hand person, you’ll manage all business operations, ensuring that agents, staff, and systems work seamlessly together.

This role owns the people, processes, and systems that power the team. You’ll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success.

This is a high-impact, in-office role—you’ll be embedded with the team daily in Bal Harbour, working directly with the team lead, the agents, and staff to keep the business running at peak performance.

About the Company

Our client is one of the top teams at The Agency. Based in Bal Harbor, they specialize in representing UHNW sellers and buyers, residential new developments, and resales.

Role and Responsibilities

1. Business & Team Management

Act as the team lead’s second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals
Manage & support all team members, including: Transaction Coordinator, Inside Sales Associate (ISA), Marketing Manager, Team Agents
Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability
Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks
Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations
Hold agents accountable for: Converting team-generated leads into active clients and closings, Following up on listing inquiries and converting them into direct clients, Executing their business development plans to grow the team’s overall business, Recruit, onboard, and train new team members as needed

2. Contact & Lead Management

Oversee and maintain an organized, up-to-date contact database across multiple platforms:
Follow-Up Boss (CRM), APT (The Agency’s CRM), ActivePipe (E-Blast & Marketing Automation), RedX/Vortex (Outbound Prospecting System)
Ensure all leads and past clients are actively engaged with the right follow-up systems in place
Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities
Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts

3. Operational Readiness & Growth Strategy

Ensure smooth day-to-day operations, identifying and eliminating inefficiencies
Optimize systems and workflows to improve team productivity and profitability
Develop & implement business growth strategies, ensuring the team continues to scale effectively
Manage budgets & financial tracking, ensuring operational expenses align with revenue goals
Collaborate with Daniel on long-term planning, helping steer the business toward future success

4. Performance Tracking & Reporting

Own team performance tracking & reporting, ensuring clear visibility into business results
Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue
Generate weekly/monthly reports to track pipeline, closed deals, and agent performance
Ensure accountability through regular performance insights, helping optimize team success

Qualifications

Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best
Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture
Tech-Savvy & Systems-Oriented: You’re comfortable with real estate CRMs, marketing automation, and prospecting tools
Master of Organization & Execution: You create and implement systems that drive efficiency and growth
Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems
Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence
Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business
Bilingual is a Plus: English required; bi-lingual Spanish, Hebrew, or Russian is preferred but not mandatory

Compensation & Location

📍 Location: Bal Harbour (Full-Time, In-Office)

💰 Compensation: $75,000 Base + Performance Bonuses (Total Potential: $105,000+)

🔑 Reports To: Team Principal

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