Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Real Estate Services (Capital Program Management)

Overview

As part of Global Supply Chain & Corporate Services, Real Estate Services (RES) department provides four primary services for Mastercard’s core businesses internally - Transactions management (RE acquisition, leasing & disposition), Capital Program Management, Facilities Management & Lease Administration. RES constantly evolves thru self-transformation - to enhance its functional & operational strategies and challenge the status-quo. As a strategic business partner for core businesses, RES continues to provide innovative workplace solution across global portfolio.
Manager – East Coast, Global Capital Program Management, role will have overall accountability for the successful planning, design, execution, monitoring & deliverance of RES capital build program, in an Optimal & Consistent method, across East Coast Region’s real estate portfolio. Do you have experience in large scale capital build management across diverse geographies? With particular expertise in project management strategies, stakeholder engagement and build / construction management that has had multiple operational & financial complexities?
Do you embrace & recognize the importance of having a robust suite of technology products in an agile workplace environment, to meet business needs? Are you an effective communicator who is comfortable communicating with a capital program’s sponsors / executive management, peer stakeholder teams & external supplier partners across geographies? Are you comfortable challenging the status quo and driving change?

Role

Capital Program management, East Coast lead will be responsible for developing the annual Capital plan in collaboration with regional RES team / global RES leadership and then accountable for deliverance of the approved capital build plan, in a globally consistent & optimized methodology, for business stakeholders & real estate teams across East Coast Region’s real estate portfolio.

East Coast Region’s Capital program management leader’s key day to day responsibilities include;

Overseeing individual country / city’s capital program management strategies and implementation plan, consistent stakeholder engagement in sync with local workplace strategies that ultimately enhances Mastercard user experience, improves workplace quality, drives cost optimization and provides best value for business.
Providing subject matter expertise & services that support the region’s Real Estates portfolio strategies, thru seamless management of new capital build programs as well as various refurbishment initiatives identified within existing portfolio.
Effective management of capital project planning, governance & risks, Scope & financials, execution oversight, resourcing and escalations across multiple projects / local work streams within.

Within individual capital build program ensure optimization & consistency in following key aspects;

Scope management: including project initiation, collaboration with transaction teams, build timeline & scope planning, global design guideline adherence, change control procedures / approvals.
Cost management: resource planning, cost estimation, budgeting and financial control activities.
Schedule management: including resource planning, sequencing of program tasks, estimating, identifying dependencies, and tracking procedures.
Risk Management: risk planning, identification, mitigation, and remediation.
Quality management: responsibility for project deliverables including quality control
Documentation: Manage product documentation process and ensure completeness.
Training: Establish a robust training program that ensures successful transferring of project management best practices and execution methods / activities consistent with the established scope and requirements.
Managing scope, schedule & budget creep and resolutions effectively, irrespective of program location & size.
Communications management:

 Management of project team communications with key stakeholders and steering committee.

 Tracking the plan against delivery date milestones & managing stakeholder expectations.

 Management of key project team meetings and follow-up on action items.

 Project Change management strategies & planning

Partner closely with RES peer functions – Digital Experience team, IT / Networking, Corp. Security, Global Supply Chain, Comms. HR leadership & other business support functions to deliver an all-inclusive and integrated capital program strategy.

East Coast Region’s Program management leader will be responsible for driving consistency in workplace design & build management thru effective implementation of Mastercard’s global workplace design guidelines as well as environmental sustainability principles.

Provide strategic direction to outsourced program managers / supplier partner /Project & construction managers thru processes standardization, functional automation / digitalization & improving upon the function’s operating model that will harness resource efficiencies, drive product quality & procurement leverages, de-risk program schedule & EHS hazards during build stages.

Develop & implement program tracing & reporting tools for various functional priorities in region e.g. NTPs for suppliers, Internal Occupancy statistics, EHS / Sustainability metrics, Global design guideline deviations, Purchase orders, budgets & timelines associated with capital Projects & refurbishment initiatives.

All About You

Strong, clear verbal, written communication and presentation skills are a MUST.
Above average knowledge of Microsoft Office (Word, Excel, and PowerPoint), analytical bend of mind & comfort with statistical approach is a MUST
Ability to engage with executive leadership & present program business cases, financials, design concepts & other debatable subjects effectively / independently is a MUST
Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g. LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference.
Thorough understanding of principles / concepts of corporate real estate - capacity planning, capital build management facilities, and transaction management principles / concepts in a multi-regional portfolio.
Strong understanding of outsourcing in corporate real estate & supplier partner management concepts with special emphasis on project management services.
Strong inter-personal skill – ability to connect as well as build rapport with internal / external stakeholders & see them thru conflicting thoughts / decision making process.
Strategic thinker with strong analytical skills & ability to provide thought leadership.
Prepared to undertake travel across portfolio as and when needed (25% travel)
Experience working independently on Capital Projects with multi-geo teams
A degree / educational qualification in Architecture / Interior Design / Engineering / will be desirable

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $117,000 - $182,000 USD

R-241451

Mastercard

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