COMPANY

Crosley Gracie Jiu-Jitsu

3291 Walnut Blvd. Suite 140

Brentwood, CA. 94513

COMPANY DESCRIPTION

Crosley Gracie Jiu-Jitsu has been a cornerstone of the martial arts community in East Contra Costa County, California, for over 20 years, proudly serving thousands of families across the local communities of Brentwood, Antioch, Discovery Bay, Oakley, Byron, and Pittsburg.

WHY WORK AT THIS COMPANY

A positive, team-oriented environment where we invest in the growth and development of ourselves and our members.

POSITION

Office Operations Assistant

EMPLOYMENT TYPE

Full time

We are looking for a highly organized and detail-oriented Administrative Assistant to keep our front desk operations running smoothly and efficiently. The perfect candidate possesses high self-respect and strong work ethics, has pride in their work, is health-conscious, highly motivated, energetic, and self-driven, and loves working with people.

JOB DESCRIPTION

As the Front Desk & Enrollment Coordinator at Crosley Gracie Jiu-Jitsu, your primary responsibility is to drive student enrollment and retention through exceptional customer service, proactive outreach, and effective sales strategies. You will play a key role in welcoming new students, upgrading existing memberships, and promoting private training sessions, merchandise, and equipment.

KNOWLEDGE, SKILLS, & ABILITIES

Previous experience in office administration, customer service, or related fields
Strong verbal and written communication skills with the ability to engage effectively with members of all ages, including children
Ability to work both independently and collaboratively within a team with enthusiasm, initiative, and problem-solving skills
Strong organizational and time-management skills, with the ability to prioritize and multitask effectively
Pays exceptional attention to detail and accuracy in all tasks
Proficient in Microsoft Office Suite, Google applications, and social media platforms (Yelp, Google, Facebook, Instagram, etc.)
Minimum typing speed of 50 WPM
Ability to motivate and engage others positively
Knowledge of martial arts principles (training provided)
Maintains a professional demeanor, appearance, and attitude that reflects Crosley Gracie Jiu-Jitsu’s values
Uphold a healthy lifestyle aligned with the academy’s mission
Projects a professional image through dress, behavior, healthy lifestyle, and attitude
Reliable and punctual, demonstrating a strong work ethic

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk & Member Support

Serve as the first point of contact for students and visitors, providing a welcoming and professional experience.
Answer and direct phone calls professionally and efficiently
Manage class check-ins and ensure proper attendance tracking
Guide new members through facility orientation and explain class procedures
Provide program information, including class schedules, pricing, and policies
Refer members to additional services or instructors as needed

Sales, Enrollment, & Billing

Engage prospective members and schedule trial lessons or facility tours
Follow up with leads via phone, email, or text to encourage enrollment
Process new member enrollments for programs, seasonal camps, and seminars
Schedule private lessons with instructors and students
Assist with membership renewals and upgrades
Handle billing inquiries and payment processing and resolve minor account issues
Track outstanding balances and follow up on payments as needed

Administrative & Clerical Duties

Draft and send correspondences, emails, and formal documents
Maintain digital and physical records of memberships, attendance, and waivers
Organize and update student files to ensure accuracy and compliance
Prepare reports and spreadsheets for attendance, billing, and promotions
Order, stock, and maintain office and training supplies
Monitor and update scheduling systems for instructors and classes
Manage incoming and outgoing mail and packages

Event & Marketing Support

Promote upcoming events, special offers, and new programs to members
Assist with marketing efforts by sharing content on social media and engaging with online reviews
Help coordinate in-house events, seasonal training camps, tournaments, and seminars
Assist in preparing event materials such as flyers, email campaigns, and sign-up sheets
Set up and break down for special events as needed

Culture & Conduct:

Represent Crosley Gracie Jiu-Jitsu with integrity and professionalism
Reinforce the Academy Creed, dojo rules, and etiquette among students and staff
Adhere to and uphold all company policies and standards
Contribute to a positive and team-oriented environment
Attend staff meetings and training sessions as required

REQUIRED QUALIFICATIONS

High school diploma or GED required; college education preferred (business, communication, or related fields a plus)
Valid driver's license and reliable transportation
Strong customer service and sales experience with a proven ability to engage with clients professionally
Excellent communication and interpersonal skills, demonstrating professional etiquette at all times
Ability to maintain confidentiality and uphold high ethical standards
Clean background check required

COMPENSATION

Salary: $50,000 per year during the 90-day probationary period, increasing to $52,000 per year upon successful completion
Performance-based raises and bonuses available
Paid holidays and vacation after 12 months of continuous employment, based on consistent performance and reliability
Medical & Dental benefits are available after 12 months of employment
Opportunities for professional development and career growth

HOURS

Monday, Wednesday, and Friday from 11:00 AM-8:30 PM
Tuesday and Thursday from 3:00-8:30 PM
Alternating Saturdays from 9:00 AM-1:00 PM

*Additional commitment may be required during periodic special events on weekends

INFORMATION REQUIRED FOR APPLICATION

· List of any local, regional, or nationally recognized certifications

· Best phone number for contact

· List of character and professional references

· Criminal background check

PRELIMINARY SCREENING QUESTIONS TO CANDIDATES

· Do you speak English?

· Are you authorized to work in the United States?

· Have you completed the following level of education: High School Diploma or Equivalent (GED)?

· How many years of Administrative experience do you have?

· Can you work overtime if necessary?

· Can you reliably commute to this job’s location?

· Are you willing to undergo a background check in accordance with local laws/regulations?

CONTACT INFORMATION

Crosley Gracie Jiu-Jitsu

www.crosleygracie.com

info@crosleygracie.com

(925) 634-6958

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Rotating weekends

Experience:

administrative assistant: 5 years (Required)

Ability to Commute:

Brentwood, CA 94513 (Required)

Ability to Relocate:

Brentwood, CA 94513: Relocate before starting work (Required)

Work Location: In person

Crosley Gracie Jiu-Jitsu

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