You will provide an effective and efficient service for first time Universal Credit claimants and deliver advice, information and digital support via face-to-face and digital channels, aimed at helping claimants through to their first payment.

Applicants Need To Be

Computer-literate, although training on our case recording systems will be given.
Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
Knowledge of Universal Credit and the benefit system is desirable.
Experience of providing remote advice from home.
Confident in working to performance targets.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to download a job pack, please see www.citizensadvicessw.org.uk/work-with-us/

Send your CV to recruitment@citizensadvicessw.org.uk

Closing date: 12 noon 23 April 2025

Interviews will be held: TBC

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.

Citizens Advice

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